Has the level of customer service across the industries that you interact with decreased in the recent past?
“The whole world is a series of miracles, but we're so used to them we call them ordinary things.”
Hans Christian Andersen
“Society never advances. It recedes as fast on one side as it gains on the other. It undergoes continual changes: it is barbarous, it is civilized, it is rich, it is scientific; but this change is not amelioration. For every thing that is given, something else is taken. Society acquires new arts and loses old instincts.”
Ralph Waldo Emerson